FAQ

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What is this?

Phenomenal Escape Room is a fun interactive adventure in which people are locked in a room with other participants and must use elements of the room to solve a series of puzzles, find clues, and escape the room within a set limit of time (one hour). Players must be observant, use their critical thinking skills, and cooperate as a team to escape the room and win the game. These games are great for couples, double dates, birthday parties, corporate team building events, and community organizations.

If I’m late, can I still play?

All games start on time. If you are late, the game will begin without you and no refund will be given. Players cannot enter or exit a game once it has already started. We highly recommend you arrive 30 minutes early.

I need to reschedule my reservation!

All sales are final. Tickets are nonrefundable. You must cancel your booking through the link in your confirmation email, no later within 24 hours of your reserved game.

How early should I get there?

We recommend coming in 15 minutes early, during this time you will sign waivers, hear the rules, and get a briefing on the scenario.

How many people can play at once?

Our games are designed for up to only 6 players each. We want the game to be the best quality it can be, and any more than 6 people results in the game quality diminishing.

Do I need a reservation?

Yes, all games require an advance reservation.

How much does it cost?

The price of a game is $32 per person.

You will be prompted for payment when making the reservation. You can pay online conveniently using your debit/credit card or thought Pay Pal

Are your rooms suitable for corporate team-building?

Yes, we have running team-building events of corporate clients . Please visit our team-building page for more information, or email us at info@phenomenalescape.com

Can I have a private game?

Toggle content Yes! Just make sure you purchase all available game tickets.
If you do not purchase all the available seats in a game time it is entirely possible that another group will book the remaining tickets and join you during the game.

Is your space handicap-accessible?

Yes! Our entire space is easily accessible to people at all levels of mobility.

There are more that six for us and we would like to play together. Can we do that?

The minimum number of players we allow is two people, and the maximum number we allow is six people. We do not allow more than six people in one room at the same time, but you are more than welcome to get some more friends and play in two different rooms!

I’m a little claustrophobic, will I be okay?

Our rooms are the same size as any regular room, and if you ever need any assistance, our game masters are watching at all times. We’re always here to help. Also, feel free to give us a call if you have any questions.

Spoiler alert – an escape room is not really locked. In case of an emergency, there is a button you can press and the game organizers will open the room. The game organizers care about the safety of their customers and will respond quickly to remove someone suffering a panic attack. The progress of the game will not be affected as the rest of the team can continue planning their escape. But because you know you are safe you should not get a panic attack or fear being in an escape room.

Is Phenomenal Escape Rooms Safe?

Phenomenal Escape is without question absolutely safe, about as safe as one can possibly get for an escape game.

First, our space has been checked by Fire Inspectors and passed with flying colors, no issues or concerns identified.
Second, our entrance doors for each mission are always open, so you are never technically locked in, and always have an exit should you need one. (We trust your imagination and the other elements of our experience to provide you with the fun and immersion shared by our many thousands of customers).
Teeth, we have a panic button, so at any time, if you want to end the game, you can push it.
Finally, we all time monitor the games.
In short, you could not be in better hands for your escape room experience than at Phenomenal Escape.

Can I have a few drinks before I come play?

If any member of our staff observes that you or a member of your party are noticeably impaired in, we reserve the right to deny entry without a refund. This applies to any and all substances, not just alcohol.

Are your facilities wheelchair accessible?

Unfortunately the games are intended for disabled people but because we are on the second floor it will be difficult to move a wheelchair

Is it scary?

There are definitely elements of fright within each of our 2 experiences and the storyline as to why you’re in the room is of the horror genre, but we wouldn’t classify this as a “scary” experience. Without giving anything away, we will say that there will be no high school kids in makeup jumping out at you. However, if you or your guests decide against participating after having purchased tickets, we will not offer any refunds or rescheduling. In other words, if you tap out at any time before or during the experience, you will not receive a refund and we will not be able to reschedule you. Feel free to see what others said on our Yelp Page for more insight into the experience.

Are there any actors in the room with us?

We do not have any actors in any of our experiences.

Can I pay with cash when I arrive?

Unfortunately, we do not accept cash, so we will not have any change for you. You can pay online or pay in person with a credit/debit card.​